When we rebuilt a university portal around how students actually plan their courses, mapped with 200+ field studies, adoption tripled after relaunch.
See the caseGoals, constraints and who needs to be in the room, agreed before the first session.
Workshops that draw the current process end to end: roles, systems, hand-offs and where it breaks.
Requirements written as user stories, scored by value and effort, with the first release drawn around them.
A requirements document, roadmap and estimate your team can act on, with us or with anyone else.
Facilitated sessions that get operations, management and IT to agree on what the system must do.
The current workflow drawn end to end: roles, systems, hand-offs and the places it breaks.
User stories with acceptance criteria, prioritized by value and effort, ready to build or quote.
Low-fidelity screens of the key flows, validated with the people who will use them.
Releases, dependencies and a cost range you can take to a budget meeting.
Which steps an agent can take over safely, what data it needs, and where a person must sign off.